Betting Rules

These Betting Rules explain the general principles that apply when you place bets or play games through Voodoo Casino. They should be read together with the site's Terms and Conditions, Privacy Policy, Responsible Gambling information and any rules displayed for a particular game, event or promotion. By opening an account or placing a bet, you agree to follow the applicable rules.

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General betting conditions

Voodoo Casino aims to provide a clear and fair betting environment for eligible players in Australia. You are responsible for reading the rules that apply before confirming a bet. Rules may differ depending on whether you are using a casino game, live game, sports market, racing market or another available product. The specific rules shown on the relevant betting or game screen form part of the agreement for that bet.

Table of contents

You must be legally entitled to use online gambling services in your location and must meet the minimum age requirement that applies under Australian law and the applicable account rules. You must provide accurate, current and complete information when registering. An account must be used only by the person to whom it belongs. You must keep your login details secure and must not allow another person to place bets through your account.

Only one personal account should be used unless the site has expressly approved another arrangement.
You must not use an account for unlawful activity, fraud, money laundering or any other prohibited purpose.
You must not use automated software, bots, scripts or other tools to interfere with the service or gain an unfair advantage.
You must not attempt to manipulate a game, betting market, promotion, result or settlement process.
You must tell Voodoo Casino promptly if you believe your account has been accessed without permission.
You are responsible for checking that the stake, selection, odds and other details are correct before confirming a bet.

A bet is generally treated as accepted only when the service confirms it. A bet that is still pending, displayed incorrectly or interrupted by a technical issue should not be assumed to have been accepted. You should check your account history or bet confirmation for the status of each transaction. If there is a difference between a displayed price and the confirmed price, the confirmed details generally apply, subject to the relevant product rules and applicable law.

Stake limits and account controls

Minimum and maximum stake limits may apply to individual games, markets, accounts, payment methods or promotions. These limits may be shown before a bet is placed and may change from time to time. A requested stake may be reduced, rejected or subject to additional review where a limit applies. Account-based controls, deposit limits, wagering limits, time-outs and self-exclusion settings may also affect whether a bet can be placed.

Game, market and event rules

Every game or betting market may have its own rules. These rules can describe how a result is determined, how a market is settled, when a bet is void, how ties or dead heats are treated, and how errors or interruptions are handled. You should review the information available on the relevant game or market before placing a bet. If a product-specific rule conflicts with a general statement, the product-specific rule will usually apply to that product.

For event-based betting, settlement may be based on an official result or another recognised result source. The result may not be changed solely because a later appeal, review or amendment occurs, unless the applicable market rules say otherwise. If an event is abandoned, postponed, suspended or materially changed, the market may be cancelled, carried forward or settled under its specific rules.

For casino and live games, outcomes are determined by the rules and technical operation of the relevant game. Where random outcomes are used, each round or result is independent unless the game rules state otherwise. Previous wins or losses do not change the probability of a future outcome. A game result should not be treated as a prediction, investment or guaranteed way to make money.

A bet may be void if it is placed after an applicable closing time or after a market has been suspended.
A selection, price or market may be corrected where it was displayed because of an obvious error.
A technical failure may prevent a bet from being accepted, confirmed or completed.
A game round may be reviewed where the system records an interruption, irregularity or other technical issue.
Where more than one rule could apply, the published rules for the relevant product and transaction will be considered together.

Odds, prices and displayed information

Prices and odds may change before a bet is confirmed. Information such as statistics, event times, scores and market descriptions is provided to help you make an informed choice, but it may be delayed, incomplete or subject to correction. You should not rely on displayed information as a guarantee of an outcome. Once accepted, the price and selection recorded in the confirmation or account history will be used for settlement, subject to the applicable rules.

Settlement, payments and corrections

Bets are settled after the relevant result or game outcome is available and the applicable review process has been completed. Settlement may be delayed where a result is unclear, an event is under review, a technical issue has occurred or additional checks are required. You should allow the service to complete its normal settlement process before raising a query.

Winnings, refunds and returned stakes are credited according to the rules for the relevant product. Any applicable account balance, transaction, identity, payment or financial crime checks may need to be completed before funds can be withdrawn. Withdrawals may be returned or delayed if the payment method cannot be verified, the information provided is incomplete, or the transaction does not meet legal or security requirements.

Voodoo Casino may correct an obvious pricing, settlement or recording error. If a bet has been settled incorrectly, the account balance may be adjusted to reflect the correct result. Where an error affects a large number of accounts or transactions, the correction may be completed after an investigation. If you notice a possible error, keep relevant details and raise the matter through the available support channel.

Cancellations and disputes

A submitted bet generally cannot be changed or cancelled by the player after it has been accepted. In limited circumstances, a cancellation, refund or void may be available under the relevant product rules. You should not assume that closing a page, losing an internet connection or leaving a game will cancel a bet. Your account history is the primary place to check whether a transaction was accepted.

If you believe a bet has been recorded, settled or paid incorrectly, review the relevant transaction details and contact support through the options made available on the site. Provide enough information to identify the issue, while avoiding the unnecessary disclosure of passwords or security codes. Complaints are handled under the applicable complaints process and may be subject to verification and review.

Promotions, account security and responsible play

Promotional offers are subject to their own terms. These may include eligibility requirements, time limits, qualifying deposits or bets, game restrictions, maximum benefits, wagering requirements and withdrawal conditions. Always read the full offer terms before opting in or using a promotion. A promotion may be withdrawn, amended or refused where permitted by its terms or where misuse is suspected.

You must not participate in a promotion through multiple accounts, coordinated play or any other method designed to obtain an improper benefit. Voodoo Casino may review promotional activity and may withhold or remove a benefit where the offer terms have not been met. The general account rules continue to apply when you use a promotion.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play and do not stake money needed for essential expenses. Take regular breaks, avoid gambling when upset or under the influence of alcohol, and never chase losses. If gambling is affecting your finances, relationships, work or wellbeing, stop and seek support from an appropriate Australian gambling-help service.

Decide how much time and money you can afford to spend.
Use the account tools available for deposits, spending, time-outs or self-exclusion.
Do not borrow money or sell possessions to fund gambling.
Do not ask another person to gamble on your behalf or use another person's account.
Speak with someone you trust if you are finding it difficult to control your gambling.
Contact an independent support service if you need confidential help or advice.

These Betting Rules are intended as general information and do not replace the full Terms and Conditions or any specific rules displayed for a game, market or promotion. Voodoo Casino may update its rules where necessary. The current version published on the site will apply from the stated effective date, subject to applicable Australian law.